All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials.
Envato clarifies item support here http://themeforest.net/page/item_support_policy
Design themes Support
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customization or third-party plugins. If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer.
Step 1 : Register A User Account : Register a unique username and email address to setup your account. A validation email will be sent to your email address with a link to set your account password.
Step 4 : Locate Your Purchase Code: Login to your Themeforest marketplace account (themeforest.net) and navigate to the ‘Downloads’ section, or if you have just purchased the Design theme check your email inbox for the Envato email purchase confirmation that does include the item purchase code -> Click here to see the download page.
Step 5 : Submit A Support Ticket Move to bottom of the page you can see the : Create New Topic in “themes”
Once submitted, the ticket is added to our support queue. All tickets are replied to by our team in a strict time order, from the oldest to the newest.
We aim to answer all questions within 24 hours.In some cases the waiting time can be extended to 48 hours.Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.